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Welcome to Helix ("Helix", "we", "us", or "our"), a platform operated by HelixAI Systems LLC, a company incorporated in the United States.
These Terms of Service ("Terms") govern your access to and use of the Helix website, platform, applications, software, signals, AI tools, automation services, market intelligence, content, and related services (collectively, the "Services").
By accessing or using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use the Services.
1. Eligibility
You must be at least eighteen (18) years old and legally capable of entering into binding agreements in your jurisdiction to use the Services.
You are responsible for ensuring that your use of the Services complies with all applicable laws and regulations.
2. Nature of Services
Helix provides software, analytics, educational materials, AI-powered tools, market intelligence, alerts, signals, automation tools, and related technology services.
Helix does not provide investment advice, financial advice, tax advice, legal advice, brokerage services, portfolio management, or fiduciary services.
Nothing provided through the Services constitutes a recommendation, solicitation, endorsement, or offer to buy or sell any financial instrument, cryptocurrency, security, or asset.
All information and content are provided solely for informational and educational purposes.
3. User Responsibility
You acknowledge and agree that:
- You are solely responsible for your investment and trading decisions.
- You are responsible for evaluating any information provided through the Services.
- You assume all risks associated with trading and investing.
- You are responsible for configuring and managing your accounts and API connections.
- Past performance is not indicative of future results.
Helix does not guarantee profits, returns, or successful outcomes.
4. No Custody of Assets
Helix does not hold, manage, control, or custody customer funds, digital assets, securities, or financial instruments.
Users retain sole ownership and control over their accounts and assets at all times.
Where automation features are used, users are solely responsible for granting permissions to third-party platforms.
Users should never provide withdrawal permissions when connecting exchange APIs.
5. Third-Party Services
The Services may integrate with or rely upon third-party providers, exchanges, brokers, payment processors, cloud providers, communication platforms, and other services.
Helix is not responsible for the availability, performance, security, actions, or omissions of any third party.
Your use of third-party services is subject to their own terms and policies.
6. Accounts
You are responsible for maintaining the confidentiality of your account credentials.
You agree to provide accurate information and to keep your information updated.
Helix reserves the right to suspend, restrict, or terminate accounts that violate these Terms or engage in abusive, fraudulent, unlawful, or harmful activities.
7. Subscription Services
Certain Services may require payment of subscription fees.
Subscriptions may renew automatically unless cancelled before the next billing cycle.
Fees are non-refundable except where required by applicable law or as expressly stated in our Refund Policy.
Helix reserves the right to modify pricing and subscription plans at any time.
8. Intellectual Property
All content, software, indicators, AI systems, algorithms, designs, graphics, trademarks, logos, market intelligence, databases, signals, and materials made available through the Services are owned by Helix or its licensors and are protected by applicable intellectual property laws.
No part of the Services may be copied, reproduced, distributed, modified, reverse engineered, or exploited without prior written consent.
9. Prohibited Conduct
Users agree not to:
- Use the Services for unlawful purposes.
- Circumvent security measures.
- Reverse engineer or interfere with the Services.
- Share, resell, redistribute, or commercially exploit proprietary content without authorization.
- Engage in fraudulent or abusive activities.
- Attempt unauthorized access to systems or accounts.
10. Risk Acknowledgement
Trading cryptocurrencies, forex, stocks, and other financial instruments involves substantial risk and may result in partial or total loss of capital.
Users acknowledge that all trading decisions are made independently and at their own risk.
Historical, hypothetical, simulated, or backtested performance results are not guarantees of future performance.
11. Disclaimer of Warranties
The Services are provided on an "as is" and "as available" basis.
Helix makes no warranties, representations, or guarantees regarding:
- Accuracy.
- Completeness.
- Availability.
- Reliability.
- Profitability.
- Suitability for any particular purpose.
To the maximum extent permitted by law, all warranties, express or implied, are disclaimed.
12. Limitation of Liability
To the fullest extent permitted by applicable law, Helix, its affiliates, directors, officers, employees, contractors, and partners shall not be liable for any direct, indirect, incidental, consequential, punitive, special, or exemplary damages, including but not limited to:
- Trading losses.
- Loss of profits.
- Loss of revenue.
- Loss of opportunity.
- Loss of data.
- Business interruption.
Your use of the Services is entirely at your own risk.
13. Indemnification
You agree to indemnify and hold harmless Helix, its affiliates, officers, directors, employees, contractors, and partners from any claims, liabilities, damages, losses, expenses, or costs arising from:
- Your use of the Services.
- Your violation of these Terms.
- Your violation of applicable laws.
- Any claims brought by third parties relating to your activities.
14. Changes to the Services
Helix may modify, suspend, discontinue, or update any part of the Services at any time without prior notice.
15. Changes to These Terms
Helix reserves the right to update these Terms from time to time.
Continued use of the Services following any changes constitutes acceptance of the revised Terms.
16. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the Cayman Islands.
Any dispute, claim, or controversy arising out of or relating to these Terms or the Services shall be subject to the exclusive jurisdiction of the courts of the Cayman Islands.
These Terms constitute a legally binding agreement between you and HelixAI Systems LLC, a company incorporated in the United States.
17. Contact
For questions regarding these Terms, users may contact:
Email: support@helixtrading.ai
By using the Services, you acknowledge that you have read, understood, and agreed to these Terms of Service.